Plusnet is known for its competitive broadband and phone packages, but circumstances may lead you to cancel your subscription. Whether you’re switching providers, relocating, or managing expenses, canceling your Plusnet subscription can be straightforward with the right approach. This guide provides step-by-step instructions to ensure your cancellation process is smooth and hassle-free.
Understanding Plusnet Subscriptions
Before you cancel, it’s important to understand some key aspects of your Plusnet subscription:
- Contract Terms: Most Plusnet services involve fixed-term contracts, typically lasting 12, 18, or 24 months. Canceling early may incur exit fees.
- Notice Period: Plusnet requires at least 14 days’ notice for cancellations.
- Equipment Return: You may need to return Plusnet-provided equipment, such as routers, to avoid additional charges.
- Switching Providers: If you’re switching broadband providers, your new provider may handle the cancellation for you.
Knowing these details helps you avoid unexpected fees and delays during the cancellation process.
Reasons to Cancel Plusnet Subscriptions
Customers choose to cancel their Plusnet subscriptions for various reasons, including:
- Switching Providers: Moving to a provider with better speeds, pricing, or features.
- Relocation: Shifting to an area where Plusnet services are unavailable.
- Financial Considerations: Reducing household expenses or cutting unused services.
- Service Issues: Experiencing dissatisfaction with Plusnet’s service quality or customer support.
Whatever your reason, this guide ensures you can cancel your subscription efficiently.
How to Cancel Your Plusnet Subscription
Plusnet offers multiple ways to cancel your subscription. Choose the method that best suits your needs.
1. Canceling by Phone
Canceling by phone is the most direct method:
- Call Plusnet Customer Support: Dial 0800 432 0200 to reach their customer service team.
- Have Your Account Details Ready: Provide your account number and any other relevant personal details for verification.
- Request Cancellation: Clearly state your intent to cancel and specify the services you want to terminate.
- Discuss Fees and Final Bills: If you’re under contract, ask about early termination charges and settle any outstanding balances.
- Confirm the End Date: Ensure you receive a cancellation confirmation and note the service end date.
- Request Documentation: Ask for a confirmation email or reference number for your records.
2. Canceling Online via Live Chat
Plusnet offers an online live chat option for cancellations:
- Visit the Plusnet Website: Go to the Help and Support section of the Plusnet website.
- Initiate a Live Chat: Start a conversation with a customer service representative through the live chat feature.
- Verify Your Account: Provide your account details to confirm your identity.
- Request Cancellation: Inform the representative of your intent to cancel your subscription and follow their instructions.
- Save the Chat Transcript: Keep a record of the conversation as proof of your cancellation request.
3. Canceling by Written Notice
For those who prefer written communication:
- Write a Cancellation Letter: Include your name, account number, address, and a clear statement requesting cancellation of your subscription.
- Send to Plusnet: Mail the letter to Plusnet’s customer service address, available on their website or billing statement.
- Use Recorded Delivery: Send the letter via recorded delivery to ensure it reaches Plusnet.
- Wait for Confirmation: Plusnet will contact you to confirm the cancellation.
4. Switching Providers
If you’re switching to another broadband provider:
- Choose Your New Provider: Select a provider that offers better services or meets your current needs.
- Let Your New Provider Handle It: Most broadband providers will manage the cancellation process for you, ensuring a seamless transition.
- Check for Overlap: Ensure your new service starts before your Plusnet subscription ends to avoid service interruptions.
5. Timing Your Cancellation
Proper timing can save you from additional charges:
- During the Cooling-Off Period: If you’ve recently signed up for Plusnet, you can cancel without penalties during the 14-day cooling-off period.
- At the End of Your Contract: Canceling at the end of your contract term avoids early termination fees.
- Avoid Overlaps: Plan your cancellation to coincide with the start of a new service to maintain uninterrupted internet access.
Cancel Your Plusnet Subscription with Unsubby
Canceling subscriptions can be time-consuming and frustrating, especially when navigating contract terms and customer service processes. That’s where Unsubby comes in. Unsubby is a trusted platform designed to simplify the process to cancel Plusnet subscriptions.
With Unsubby, you can submit your cancellation request, and our team will handle the rest. From contacting Plusnet to confirming the cancellation, Unsubby ensures a hassle-free experience, saving you time and effort.
Things to Consider Before Canceling
Before you finalize your cancellation, keep these points in mind:
- Outstanding Balances: Ensure all bills are paid to avoid delays in the cancellation process.
- Equipment Return: Be prepared to return any Plusnet-provided equipment, such as routers. Failing to return these items may result in charges.
- Cancellation Fees: If you’re under contract, check for early termination charges.
- Replacement Services: Arrange for a new broadband provider before canceling to ensure uninterrupted internet access.
Alternatives to Plusnet Broadband
If you’re canceling Plusnet but still need internet services, consider these alternatives:
- BT Broadband: Known for its reliability and extensive coverage.
- Virgin Media: Offers ultra-fast broadband with competitive pricing.
- Sky Broadband: Ideal for those seeking bundled broadband and TV deals.
- TalkTalk: A cost-effective option with straightforward packages.
Research these providers to find one that best suits your needs and budget.
Common Questions About Canceling Plusnet Subscriptions
Can I Cancel Anytime?
Yes, but canceling within a fixed-term contract may result in early termination fees. Check your contract terms for details.
What Happens to My Equipment?
Plusnet may request the return of equipment, such as routers. Instructions for returns will be provided during the cancellation process.
Will I Be Charged After Canceling?
You’ll receive a final bill covering any outstanding charges or fees. Ensure all dues are cleared.
How Do I Confirm My Cancellation?
Plusnet will send a confirmation email or letter once your cancellation is processed. Retain this for your records.
Can I Switch Providers Without Canceling?
Yes, switching providers is often managed by your new provider, ensuring a seamless transition.
Tips for a Smooth Cancellation Process
- Start Early: Begin the cancellation process well in advance to meet Plusnet’s notice period requirements.
- Keep Records: Save all correspondence, including confirmation emails and chat transcripts.
- Monitor Your Account: Check your bank statements to ensure no unexpected charges occur after cancellation.
Canceling your Plusnet subscription doesn’t have to be stressful. With this guide and the support of Unsubby, you can navigate the process efficiently and transition to a new provider or adjust your services as needed.
